BSNL Users Get Free Validity Extension Till April 20
To stop the spreading of Coronavirus, the government has imposed a country-wide lockdown till April 14. And a lot of users are already facing network and data speed issues due to the sudden surge. Telcos are assuring that they can handle the additional load on voice calls and data services, but some subscribers are facing validity and balance issues. Keeping such issues in mind, BSNL has announced two moves for prepaid users. Firstly, BSNL mobile subscribers whose validity has expired during the lockdown period from March 22, 2020, and are not able to recharge for an extension of validity plan, the telco is extending the validity of all mobile subscribers by up to April 20, 2020, and that too at free of cost. This move means the BSNL subscribers will continue receiving free incoming calls. For the unaware, if a BSNL prepaid account’s validity expires, then the user will not receive any incoming calls. In addition to the free validity extension, BSNL is also giving free talk time of Rs 10 to all such subscribers who reach zero balance during the lockdown period. These facilities are extended to facilitate communication by BSNL mobile subscribers in an emergency, said the company. BSNL launched its MyBSNL app and it is currently providing all the essential services like recharge and plan verification within the app itself. As telcos reduced their ground staff due to lockdown, they are also forcing users to make use of the respective self-care apps for frequently asked questions and also to raise complaints.
